Returns & Refunds

Changed your mind? No problem.

We want you to shop with us with peace of mind. If your purchase isn't quite what you expected, you may have the right to return your order in accordance with applicable Dutch and European consumer law.

↩️ 14-day cooling-off period

For most online purchases, you have the right to cancel your order within 14 days without providing a reason.

The 14-day cooling-off period begins on the day you, or a person designated by you, receives the order.

If you wish to exercise your right of withdrawal, please inform us within this period.

After your notification, you generally have another 14 days to return the products to us.

📦 How to return your order?

Returning a product is simple:

01 — Contact us
Send an email to pakstore.nl@gmail.com and include your order number.

02 — Prepare your package
Carefully pack the product to ensure it remains well protected during return shipping.

03 — Send the package back to us
Return address:

Regentesselaan 353
2562 ED Den Haag
Netherlands

04 — We process your refund
Once we have received the returned product, we will process your refund according to this policy and applicable law.

💶 Refund

When you lawfully exercise your right of withdrawal, we will refund the payments we have received from you, including the standard costs for the original delivery.

The refund will generally be made via the same payment method you used for the original order, unless we agree on a different method.

We may withhold the refund until we have received the returned product or until you have demonstrated that you have returned the product.

🚚 Return shipping costs

If you have changed your mind, the costs for returning the product are generally at your expense.

If the product is defective, damaged, delivered incorrectly, or if there is another situation where you are legally entitled to a free solution, we will cover the return costs.

Any return costs will be clearly communicated to you.

🧺 Condition of the product

Handle the product carefully during the cooling-off period.

You may inspect and assess the product as you would in a physical store. However, if you have used or handled the product in a way that goes beyond what is necessary to assess its nature, characteristics, and functioning, we may hold you liable for any depreciation in value.

⚠️ Products that cannot be returned

The right of withdrawal does not apply to every product. There are legal exceptions.

This may apply, for example, to:

• products made specifically according to your wishes or specifications;

• clearly personalized products;

• certain sealed products that cannot be returned for health or hygiene reasons after their seal has been broken.

If a legal exception applies, we will clearly inform you of this before you place the order.

❗ Received a damaged or incorrect product?

This is different from simply changing your mind.

Have you received a damaged, defective, or incorrect product? Please contact us as soon as possible via:

pakstore.nl@gmail.com

Please include your order number and, if possible, clear photos of the product and packaging. This way, we can help you as quickly as possible and find a suitable solution together.

🤎 Need help with your return?

We are happy to help you make the return process as simple and clear as possible.

Email: pakstore.nl@gmail.com
Phone: +31 6 87723922

Your satisfaction is important to us. We do our best to make returns as simple, clear, and worry-free as possible.